Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use UnionFlare's budgeting services.
Information We Collect
When you use UnionFlare's annual budgeting platform, we collect different types of information to provide you with personalized financial planning tools and support. This includes information you provide directly and data generated through your use of our services.
Personal Information You Provide
- Name, email address, and phone number when you create an account
- Financial information including income, expenses, and budget categories
- Payment information for subscription services (processed securely through third-party providers)
- Communication preferences and feedback you share with our support team
- Profile information and settings you customize within your account
Automatically Collected Data
Our platform automatically collects certain technical information to improve your experience and ensure our services work properly. This includes your IP address, browser type, device information, and how you interact with our budgeting tools.
We also track usage patterns within your budget dashboard - which features you use most, how often you update your budget, and which reports you generate. This helps us understand what's working well and where we can make improvements.
How We Use Your Information
Your information serves several important purposes in delivering our budgeting services. We use your data to create personalized budget recommendations, generate financial insights, and provide customer support when you need assistance.
- Processing your budget data to generate personalized financial reports and recommendations
- Sending account notifications, budget alerts, and service updates you've requested
- Providing customer support and responding to your questions or concerns
- Improving our platform based on how users interact with different features
- Ensuring the security of your account and detecting potential fraud or unauthorized access
- Complying with legal obligations under Australian privacy and financial services laws
We never sell your personal information to third parties. Any data sharing is limited to trusted service providers who help us deliver our platform, and they're bound by strict confidentiality agreements.
Information Sharing and Disclosure
We're selective about when and how we share your information. Generally, we only share data with service providers who help us run our platform, when required by law, or with your explicit consent.
Service Providers
We work with carefully vetted companies that help us provide our budgeting services. This includes cloud hosting providers, payment processors, and email service providers. These partners can only access the minimum information necessary to perform their specific functions.
Legal Requirements
We may disclose your information if required by Australian law or to protect the rights and safety of our users. This could include responding to court orders, regulatory investigations, or preventing fraud. We'll notify you of such disclosures unless legally prohibited from doing so.
Business Transfers
If UnionFlare is acquired or merged with another company, your information may be transferred as part of that transaction. We'll provide notice and ensure any new owner maintains the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our support team.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect through your account settings or by contacting support.
Delete Your Account
Request deletion of your account and associated data. Some information may be retained for legal or security purposes as required by law.
Restrict Processing
Ask us to limit how we use your information while we address concerns or verify data accuracy.
Data Portability
Export your budget data in a format that allows you to transfer it to another service provider if you choose to leave UnionFlare.
Withdraw Consent
Remove consent for data processing activities that aren't essential to providing our core budgeting services.
Data Security and Protection
We take the security of your financial information seriously. Our platform uses industry-standard encryption and security measures to protect your data both in transit and at rest.
Technical Safeguards
Your data is encrypted using AES-256 encryption when stored and TLS 1.3 when transmitted. We regularly update our security protocols and conduct vulnerability assessments to stay ahead of potential threats.
Access Controls
Only authorized UnionFlare team members can access user data, and only when necessary for providing support or maintaining our services. All access is logged and monitored for unusual activity.
Data Backup and Recovery
We maintain secure backups of your budget data to prevent loss due to technical failures. These backups are encrypted and stored in geographically separate locations within Australia.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services or as required by Australian law. When you delete your account, we'll remove your personal data within 90 days unless we're legally required to retain certain records.
Active accounts and associated budget data are retained while your subscription is current. After account deletion, we may keep anonymized usage statistics and certain transaction records for fraud prevention and regulatory compliance.
Financial records related to your subscription payments are kept for seven years to comply with Australian taxation and business record requirements. Customer support communications are typically deleted after three years unless they relate to ongoing legal matters.
Cookies and Tracking Technologies
UnionFlare uses cookies and similar technologies to remember your login status, save your preferences, and improve our services. You can control cookie settings through your browser, though this may affect some platform functionality.
Essential Cookies
These cookies are necessary for our platform to function properly. They handle your login session, security tokens, and basic functionality. These cannot be disabled if you want to use our budgeting tools.
Analytics Cookies
We use analytics tools to understand how users interact with our platform. This helps us identify popular features and areas for improvement. You can opt out of analytics tracking in your account privacy settings.
International Data Transfers
Your data is primarily stored and processed within Australia. However, some of our service providers may process data in other countries with adequate privacy protections. We ensure these transfers comply with Australian privacy law requirements.
When data is transferred internationally, we use standard contractual clauses or work only with providers in countries recognized as having adequate privacy protections. We'll notify users if our data storage practices change significantly.
Changes to This Privacy Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through your account email and by posting the updated policy on our website.
Minor clarifications or administrative changes may be made without individual notification, but the effective date will always be clearly displayed. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions or Concerns?
If you have questions about this privacy policy or want to exercise your privacy rights, our support team is here to help. We aim to respond to all privacy-related inquiries within five business days.
UnionFlare Privacy Team
4/109-117 Edward St
Brisbane City QLD 4000
Australia